Walmart Projects —

During my time at Walmart, I've worked on various projects for Walmart New Product Innovation team including Walmart Wellness app, Walmart InHome app, Walmart Smart Reorder, and Walmart Smart Pressure Mat app.

01. Pressure Mat App

Forget the groceries! Walmart Smart Pressure Mat lets you know when your items on the mat are running low and automatically reorder them for you.

Role

Product Design Lead

Team/Year

Smart Reorder/20-21

Credit

PM: Michelle Morgenbesser

Miranda Kalvaria

Alex Stubbs

Hardware PM: Stephen Pomes

Problem and Challenge

Current Walmart Smart Reorder customers want a service that makes routine shopping simpler and many of them would benefit from a service that already knows what they need. How do we do this?

Solutions

1. Fridge camera: The camera can capture more of the fridge based on fridge type and camera placement. Vision can also identify different variants of an item. However, based on our research and customer feedback, majority of customers feel concerned about their privacy when it comes to using camera.

2. Smart pressure mat: Having a smart pressure mat will allow customers to have a more curated online groceries shopping experience. Combined with InHome delivery service and Smart Reorder algorithm and learning experience, customers can enjoy a no touch solution for their entire grocery shopping experience.

How it works?

Onboarding flow

Onboarding flow is broken down into small steps with illustrations and animations to follow and setup easily

Scanning flow

Identify items flow

Orders page

Order history includes current order that is either pending, in-progress, or shipped status and previous orders. The details of each order is linked out to Smart Reorder Walmart order history page.

Product detail page

02. Pressure mat landing page
03. Walmart Wellness App

Personal health monitoring app that allows customers to connect a device to monitor their vitals and receive feedback on improving their health

Role

Product Design

Team/Year

Walmart Wellness/2020

Credit

Design Director: Katie Chin

PM: Michelle Morgenbesser

Hardware PM: Stephen Pomes

Illustrator: Maud Passini

Problem and Challenge

Many Walmart customers have chronic conditions that require them to monitor certain vitals daily. By using Walmart-provided hardware and software, they can check and sync their vitals daily in order for us to help them get healthier. But how do we motivate them to
 xuse the app every day?

Solutions

1. Rewards: We learned that people feel excited when working towards a reward (even more than actually getting the reward) . Among a few reward options we explored, badges, streaks and level completion are more fun when larger goals are broken down into mini achievable ones, which makes customers feels like they're making progress

2. Daily coach: Hand hold users through easy to understand snapshots of their health. Content updates daily with new tips, articles, and personalized insights wrapped up into engaging flashcard or story formats. It is flexible and can include many features, including grocery recommendations.

How it works?

Emotional, exciting, and friendly tone/brand

We have to keep in mind that throughout the app exeperience, we want our customers to feel that this is a journey we are taking together. Weight loss is hard, other solutions are cookie cutter and try to put them in to a box, we are above that but that takes trial and error to make it perfectly suited for them. We are here for them. We aim to achieve this through both copy, visuals, and thoughtful content.

Onboarding flow

Onboarding flow is broken down into small steps to help setting up device and setting health goal easier and more engaging.

Weekly challenge tracking flow

Once customers select their weekly challenge, they can start logging in their progress. It is simple and intuitive with tips and celebratory moments to encourage customers through their weekly challenges.

Weight tracking

Challenge recap

Graphs

04. Walmart InHome - Device Selection

Role

Product Design

Team/Year

Walmart InHome/2021

Credit

Product Design: Ji Yun

PM: Carolina Lee

Hardware PM: Haimin Yie

Illustrator: Maud Passini

Painpoint

The solution for determining Homebase eligibility is not scalable. Many new partnerships and devices or varying type will be coming into the InHome ecosystem, and we need to better handle comms, compatibility, and device linking on website and app.

Solutions

Adjust the flow/experience so customers select devices up front, or are made aware of options and next steps via:

1. Website: Access page (How it Works)

2. Website post-registration: Order success/account page

05. Walmart InHome - Grocery Box Customer App

Painpoint

We want to increase the number of InHome Active Customers by offering Grocery Box as a new device option. Our pilot results demonstrated that Grocery Box is likely to increase InHome's total addressable market. However, currently, we don't offer Grocery Box as a device option to customers.

Solutions

We need to add new screens/features to the Customer App to do the following:

Select Grocery Box during device selection

Setup/provision Grocery Box (customer self-install)

Control Grocery Box to retrieve deliveries

Setup/Onboarding flow